This Privacy Policy applies to all users of PGverse — including tenants browsing PGs, residents using our app, and PG owners using our dashboard. By using PGverse, you agree to this policy.
Information We Collect
Information You Provide Directly
When you use PGverse — whether browsing, requesting a PG visit, making a payment, or signing up — you may share information with us including:
- Identity information: Full name, date of birth, gender
- Contact information: Phone number, email address, current address
- Identity documents: Aadhaar number, government-issued ID (for verification purposes only)
- Payment information: UPI ID, bank account details (processed via secure payment gateways — we do not store card numbers)
- PG preferences: Budget, preferred area, move-in date, room type
- Communications: Messages sent through our contact form or WhatsApp integration
Information Collected Automatically
When you visit our website or use our app, we automatically collect certain technical data:
- Device data: IP address, browser type, device model, operating system
- Usage data: Pages viewed, time spent, clicks, search queries on our platform
- Location data: Approximate location (city/area level) derived from your IP or, with your permission, GPS location
- Referral data: How you found us (e.g., Google search, WhatsApp link, direct)
Information from Third Parties
We may receive data about you from third-party partners such as Google Analytics, Meta Pixel (for advertising), and payment gateways like Razorpay. This data is used only in aggregated or anonymised form for analytics unless explicitly stated otherwise.
How We Use Your Data
We use your data to make PGverse work for you — and only that. Specifically:
PG Matching
To show you PGs that match your area, budget and preferences.
Connecting You to Owners
To share your contact details with PG owners when you request a visit or callback.
Payment Processing
To facilitate secure rent payments and issue digital receipts.
Notifications
To send rent reminders, maintenance updates, and community event alerts.
Platform Improvement
To understand usage patterns and improve our website, app, and services.
Safety & Compliance
To verify identities, prevent fraud, and comply with applicable Indian laws.
We do not sell your personal data to any third party, advertiser, or data broker — ever.
Data Sharing
Your data is shared only in these limited, controlled circumstances:
- With PG Owners: When you express interest in a PG, your name and phone number are shared with the listed owner to facilitate contact. You consent to this when submitting a request form.
- With Payment Partners: Payment data is processed by Razorpay (or similar RBI-licensed gateway). We share only what is required for the transaction.
- With Analytics Providers: We use Google Analytics and similar tools with data anonymisation enabled. No personally identifiable information is shared.
- With Legal Authorities: We may disclose data if required by law, court order, or to protect the safety of our users or the public.
- With Our Affiliates: PG Association, Noida member organisations may access aggregated, non-personal data for industry reporting.
Cookies & Tracking
We use cookies and similar tracking technologies to make your experience smoother and to understand how the platform is used.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Login sessions, security tokens, form state | Session | |
| Saved filters, preferred area, language settings | 30 days | |
| Page visits, click tracking via Google Analytics | 13 months | |
| Retargeting via Meta Pixel, Google Ads (optional) | 90 days |
You can manage cookie preferences through your browser settings. Disabling essential cookies may affect platform functionality.
Data Storage & Security
Your data is stored on secure servers located in India, compliant with applicable data protection norms. We use industry-standard security measures including:
- SSL/TLS encryption for all data in transit
- AES-256 encryption for sensitive data at rest
- Role-based access control — only authorised personnel can access your data
- Regular security audits and penetration testing
- Payment data is never stored on our servers — handled entirely by PCI-DSS compliant gateways
Retention: We retain your data for as long as your account is active, or as needed to provide services. After account deletion, data is anonymised within 90 days, except where retention is required by law.
Your Rights
Under applicable Indian data protection law, you have the following rights regarding your personal data:
- Right to Access: Request a copy of all personal data we hold about you
- Right to Correction: Ask us to correct inaccurate or incomplete data
- Right to Deletion: Request deletion of your account and associated data
- Right to Withdraw Consent: Opt out of marketing communications at any time
- Right to Data Portability: Receive your data in a machine-readable format
- Right to Grievance Redressal: Lodge a complaint with our Data Protection Officer
To exercise any of the above rights, email us at [email protected] or call +91 98765 43210. We respond within 7 working days.
Children's Privacy
PGverse is intended for users who are 18 years of age or older. We do not knowingly collect personal data from anyone under the age of 18. If you believe a minor has submitted personal data to our platform, please contact us immediately at [email protected] and we will delete that information promptly.
Policy Changes
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will:
- Update the "Last Updated" date at the top of this page
- Send a notification via email or WhatsApp to registered users
- Display a banner on our website for 30 days after a material change
Your continued use of PGverse after any changes constitutes your acceptance of the revised policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to our Data Protection Officer: